Privacy Policy KO789 Malaysia

KO789 collects various types of information to enable us to provide a safe, seamless, and responsible service to all members. The information we collect falls into two main categories:

Information you provide directly:

• Full name as per valid identification card or passport.
• The active email address used for account registration.
• A registered Malaysian mobile phone number.
• Date of birth for age verification of the 18-year minimum requirement.
• Payment method details such as bank account numbers or e-wallet information for processing deposits and withdrawals.
• KYC documents such as a copy of your identity card, passport, or utility bill as proof of address when required.

Automatically collected information:

• The IP address and device information you use to access the platform.
• Session data including pages visited, time spent on the platform, and navigation patterns.
• Technical data such as web browser type, operating system, and screen resolution.
• Your account's deposit, wagering, and withdrawal transaction history.
• General geolocation data based on IP address for geographic compliance purposes.

All information collected by KO789 is used solely for legitimate purposes necessary for the operation of the platform. We never use member data for unrelated purposes or for any purpose not disclosed in this document.

• Account management: Creating, verifying, and maintaining member accounts, including password reset processes and profile updates.
• Transaction processing: Processing deposits, managing wagers, and executing withdrawals to registered payment methods.
• Security and fraud prevention: Detecting and preventing suspicious activity, unauthorised access, and any form of fraud or system manipulation.
• Regulatory compliance: Meeting applicable legal reporting and compliance requirements, including anti-money laundering (AML) obligations.
• Customer support: Handling member enquiries, complaints, and support requests more efficiently and effectively.
• Responsible gaming: Monitoring gameplay patterns to identify members who may need additional support or protection.
• Service improvement: Analysing aggregated platform usage patterns to improve the user experience and introduce new features.
• Important communications: Sending security notifications related to your account, changes to terms, or other important information affecting your account.

KO789 does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share certain information with trusted parties:

• Payment processors: Financial service providers who assist us in processing deposits and withdrawals. They receive only the minimum information required to complete transactions and are bound by strict confidentiality agreements.
• Technology service providers: Companies that provide technical infrastructure, server hosting, and cybersecurity services to KO789. All such providers have signed data processing agreements obligating them to protect member data.
• Authorities and regulatory bodies: When required by law, court order, or a legitimate request from the relevant authorities. In such cases, we will only disclose the information necessary and will endeavour to notify members if permitted by law.
• KYC and AML service providers: Trusted third-party identity verification companies that assist us in conducting background checks and verifying member identities in accordance with compliance requirements.

In all such data sharing cases, KO789 ensures that the receiving party is subject to confidentiality obligations equivalent to or stricter than our own data protection standards.

KO789 continuously invests in the latest security infrastructure to ensure members' personal data remains protected against increasingly sophisticated online threats. Key security measures we implement include:

• Data encryption in transit: All communications between member devices and KO789's servers are secured by TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and identification details, is encrypted using the latest industry-standard encryption algorithms.
• Multi-level access controls: A role-based access control system ensures that KO789 staff can only access data relevant to their specific responsibilities.
• Two-factor authentication (2FA): Available to all member accounts and required for certain financial operations as an added layer of protection.
• Round-the-clock security monitoring: An automated threat detection system monitors for suspicious activity 24 hours a day, 7 days a week.
• Regular penetration testing: KO789 conducts regular offensive security testing by independent security experts to identify and patch any vulnerabilities before they can be exploited.

The KO789 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting aggregated, anonymous data on how members use the platform to help us improve website performance and usability.
• Functional cookies: Remembering your preferences such as language, display settings, and login details so you do not need to re-enter them on every visit.
• Analytics cookies: Helping us understand how visitors interact with the platform, which pages are most popular, and where members may encounter difficulties.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience on the KO789 platform.

As a KO789 member, you have certain rights regarding your personal data. KO789 is committed to respecting and facilitating the exercise of these rights:

To submit any of the above rights-related requests, please contact the KO789 customer support team. We will process your request within 30 business days of receipt.

KO789 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account remains active on the KO789 platform.
• Data after account closure: Basic account records and transaction history are retained for a minimum of 5 years after account closure to meet financial and legal compliance requirements.
• KYC Records: Identity verification documents are retained for the period specified by applicable anti-money laundering regulations.
• Technical log data: Access and security logs are typically retained for 12 months, except in cases of active investigations requiring longer retention.
• Marketing data: Retained until you withdraw your consent to receive marketing communications.

When data is no longer needed, KO789 will securely delete or anonymise it using methods that ensure it cannot be recovered.

In the course of its operations, KO789 may transfer members' personal data to servers or service providers operating outside Malaysia. In all such cases, we ensure that:

• The recipient country or region has adequate data protection standards, or
• Appropriate data processing agreements have been put in place to ensure data is protected to a standard equivalent to this Privacy Policy.
• Data transfers are conducted through secure, encrypted channels.

The KO789 platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that personal data has been collected from an individual under the age of 18, we will take immediate action to delete that data and close the relevant account. If you believe we may have inadvertently collected information from a minor, please contact us immediately.

KO789 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to members via their registered email or in-platform notification.

The "Last Updated" date displayed at the top of this document indicates when this Privacy Policy was last revised. We encourage you to review this page periodically. Your continued use of the KO789 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how KO789 handles your personal data, our customer support team is available via Live Chat on the platform or through our email.